Frequently Asked Questions

  • Mental health therapy can be extremely beneficial for women and can help to overcome a variety of challenges. Some ways that therapy can help include: addressing and resolving past traumas, improving self-esteem and confidence, managing and reducing stress and anxiety, improving relationships, addressing body issues, managing mental health conditions, and promoting overall well-being.

  • If you haven’t already, you might want to read the “individual therapy” and “group therapy” pages which address some of the benefits and detractions of each type of therapy. Ultimately, you will decide which format you like better. Some people like to start out with group from a financial perspective alone before investing in individual therapy. This can be discussed further in your initial consultation if you wish.

  • Self-Pay
    Self-pay means choosing to pay for services out of pocket without using insurance benefits. Payment is accepted via credit card or health savings account (HSA/FSA), when applicable.

    In-Network Insurance
    In-network insurance means services are billed directly to an insurance provider with whom the practice holds a contract. Clients are responsible only for their designated co-pay, co-insurance, or deductible, while the insurance company reimburses the remaining approved portion of the fee according to the terms of the plan.

    Out-of-Network Reimbursement
    Out-of-network reimbursement applies when services are not contracted with a client’s insurance provider. In this case, the full self-pay fee is collected at the time of service. A detailed superbill (official receipt with necessary billing codes) is provided, which clients may submit to their insurance company to request possible reimbursement. Reimbursement amounts and eligibility are determined by the individual insurance plan and not all insurance companies accept superbills.

  • Many individuals are unaware that when insurance is used to cover mental health services, providers are required to submit a formal diagnosis code along with clinical documentation to the insurance company. This process is similar to medical visits in other healthcare settings. While documentation is written with care and professionalism and includes only information necessary for billing and treatment justification, insurance companies do have access to submitted records.

    For this reason, some individuals prefer not to use insurance benefits and instead choose self-pay services. Self-pay allows treatment to occur without the requirement of submitting a diagnosis to an insurer or sharing clinical documentation beyond the practice’s secure health record system.

    If there are questions or concerns about using insurance benefits for mental health treatment, these can be reviewed and discussed prior to initiating services.

  • Using insurance is often significantly less expensive than self-pay, as clients are typically responsible only for their co-payment, co-insurance, or deductible amount. The remaining portion of the session fee is reimbursed by the insurance provider according to the terms of the plan.

    When insurance is utilized, a formal diagnosis code and clinical documentation must be submitted to the insurance carrier after each session, as required by law. Additionally, some insurance plans place limits on the number of covered mental health sessions per calendar year.

    It is strongly recommended that clients contact their insurance provider prior to beginning services to fully understand their mental health benefits, coverage limits, deductible requirements, and any authorization policies.

  • Out-of-network reimbursement varies by individual insurance plan. Some insurance providers accept superbills (official receipts containing billing codes) and will reimburse a portion of the fee based on their out-of-network benefit structure. Reimbursement amounts are determined solely by the insurer and may not match the full self-pay rate. Other insurance companies do not provide reimbursement for out-of-network providers and instead require members to see contracted, in-network clinicians.

    Insurance policies and reimbursement processes are determined entirely by the insurance carrier and are outside the control of the practice.

    If services are not in-network with your insurance and you would like to explore possible reimbursement, contact your insurance provider directly and inquire about your out-of-network mental health benefits, including deductible requirements, reimbursement rates, and submission procedures for a superbill if they accept one.

  • A superbill is a detailed, insurance-ready receipt for services rendered. It includes the necessary billing codes and information required by many insurance companies for out-of-network reimbursement.

    When using a superbill, services are paid at the full self-pay rate at the time of the appointment. The superbill can then be submitted to the insurance company to request possible reimbursement. Reimbursement policies vary significantly between insurance plans. Some insurers reimburse a portion of the fee based on their out-of-network rate structure, which may be less than or equal to the self-pay rate. Other insurers do not accept superbills or do not provide out-of-network benefits.

    It is strongly recommended that clients contact their insurance provider prior to beginning services to confirm whether out-of-network superbills are accepted, what reimbursement percentage is offered, whether a deductible must be met, and how claims should be submitted.

    Please note that reimbursement decisions are made solely by the insurance company, and the practice cannot guarantee payment or assume responsibility for denied claims. Verifying benefits in advance can help prevent unexpected financial responsibility.